Member Terms & House Rules
Welcome to The Workspace
The Workspace is a trading name of Artura Studio Limited. These terms apply to all memberships, desk bookings, meeting room hire, and remote memberships at The Workspace, 11 Market Place, Whanganui.
By completing a membership application, making a booking, or paying an invoice, you agree to these terms.
Last updated: March 2026
01. Membership types
The Workspace offers the following arrangements. Current pricing for each is listed on our website and will be kept up to date there.
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A dedicated desk that is yours for the term of your membership.
24/7 building access depending on your membership agreement — come and go whenever suits you.
Unlimited access to the meeting room, two hour maximum per booking.
Use of the printer.
Coffee, tea, and milk available for you and your clients.
Minimum term: 12 months. After your minimum term your membership rolls over month to month.
One month's written notice required to end your membership after the minimum term.
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A dedicated desk shared between two members on complementary days.
Days are assigned at signup and remain fixed for the duration of your membership.
Building access from 7am to 6pm on your assigned days.
If your assigned day falls on a public holiday, you are welcome to request a swap to another available day that same week, subject to availability. Please let us know in advance, and we’ll do our best to accommodate you.
Access to the meeting room for up to 4-8 hours per month depending on your membership (see section 4). No roll over.
Use of the printer.
Coffee, tea, and milk available for you and your clients.
Minimum term: 6 months. After your minimum term your membership rolls over month to month.
One month's written notice required to end your membership after the minimum term.
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Available to book online via our booking system.
Access Monday to Friday, 9am to 5pm.
Use of an ergonomic desk and monitor from the available hot desks on the day.
Access to all shared common spaces including seating areas and the kitchen.
Coffee, tea, and milk available.
The meeting room can be booked separately at the casual desk rate for a guaranteed slot (see section 4). Outside of bookings, you are welcome to use it on an ad hoc basis — but booked sessions always take priority and we cannot guarantee availability.
No minimum commitment.
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The meeting room is available to book on an hourly basis via our online booking system.
Available to book online Monday to Friday, 9am to 5pm.
Open to members and the general public.
Full details on booking conditions are in section 4.
No ongoing commitment required.
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A business address at 11 Market Place, Whanganui, without a physical desk.
Includes mail handling and a discounted rate on meeting room bookings.
Limited availability — we cap the number of virtual members to preserve the exclusivity of the address.
Full details are in section 8.
One month's written notice required to end your virtual membership.
02. Access and hours
Artura Studio staff are generally on site from 9am to 5pm, Monday to Friday.
Full time desk holders have 24/7 building access via the mobile app and can come and go at any time.
Part time desk holders have mobile app access from 7am to 6pm on their assigned days. Outside staffed hours the space is unmonitored — access at your own discretion.
Casual desk pass holders have access during staffed hours only (9am to 5pm) and do not receive app access.
03. How we expect you to use the space
The Workspace is a place for focused work and professional hosting. It is not a general co-working hub, and it is not designed for people whose work involves being on calls all day. We want people here who are doing good work and treating the space with care.
Noise and calls
The main workspace area is for quiet, focused work — laptop work, light conversation, and the kind of background noise you'd expect in a professional office.
All video calls, Teams calls, Zoom calls, and phone calls must be taken in the meeting room or in the front foyer area. Please do not take calls at your desk.
If you need to take a quick call and the meeting room is occupied, the front foyer area is available for short calls.
Cleanliness
We have a cleaner in regularly, but we expect everyone to look after the space between cleans.
Tidy up after yourself in the kitchen — rinse your cups, wipe the bench, don't leave dishes.
Keep the bathrooms tidy. If something needs attention, let us know.
Permanent desk holders: nothing is to be left on your desk surface at the end of the day. Your desk should be clear when you leave.
Casual desk holders: please leave your desk exactly as you found it, and make sure it’s tidy.
Please be mindful of others when it comes to food in the workspace. Strong-smelling food is best saved for outside or the kitchen area, not at your desk.
We have a low tolerance for mess in shared spaces. Repeat issues may result in membership being reviewed.
If the dishwasher is full, run it. If it's clean, put it away. We all share the kitchen equally.
Storage
There is no storage available at The Workspace.
Please do not leave personal belongings in common areas, the kitchen, or the meeting room. We are not liable for anything that goes missing if you do leave things on your desk.
Guests and clients
You are welcome to host clients and guests at The Workspace — that is part of what this place is built for.
Guests are your responsibility. Please make sure they are aware of and follow the house rules.
Coffee and tea is available for you and your clients at no extra charge.
Security
As a shared space in a character building, we ask all members to take responsibility for it. If you are the last to leave, please ensure all windows and doors are secured and lights are turned off.
If you are the first to arrive, please use your common sense — lights on, check that everything is as it should be.
This is part of what it means to be trusted with after-hours access.
04. The meeting room
The meeting room seats up to four people and is available to book via our online booking system. The room includes a large screen TV, connection cables, and access to coffee and tea.
Booking
The meeting room is bookable online via our website. A booking link is provided to all members and is publicly available on our website.
Full time desk holders have unlimited meeting room access, bookable in two hour maximum sessions. Part time desk holders receive 4 hours per month (2 day members) or 8 hours per month (3 day members) included, with additional bookings available at member rate. All bookings are capped at two hours per session.
Meeting room usage for part-time members is tracked across each monthly billing period. If you exceed your included hours, additional time will be charged at the member rate and added to your next invoice.
Casual desk holders receive a separate promo code for their casual desk rate.
Longer bookings, including half or full day use, can be made via the booking system. We ask that these are booked considerately during peak times to ensure fair access for others.
Artura Studio reserves the right to adjust or decline extended bookings where needed to ensure fair use of the space.
How to use the room
Please leave the room tidy after your booking — chairs back in place, table cleared, cables stored.
If you used the coffee machine, please wipe down the bench.
If you are running over time and someone has the room booked after you, please wrap up promptly. We have allowed space between meetings for bookings, but you should be keeping to your time. Repeat issues may result in membership being reviewed.
Cancellations
Please cancel your booking via the booking system if you no longer need the room.
All bookings are non-refundable.
05. Pricing and payment
Current pricing for all membership types, desk passes, and meeting room hire is listed on our website at theworkspace.nz. We will always keep this up to date.
If pricing is to change, we will give all current members one month's written notice before any change takes effect.
Cancellations & rescheduling
Bookings can be cancelled or rescheduled up to 24 hours in advance via the booking link or by contacting us directly.
Cancellations made within 24 hours of the booking time are non-refundable.
If you are unable to attend, you’re welcome to transfer your booking to someone else by notifying us in advance.
Dedicated desk memberships
Membership fees are invoiced monthly on the first of each month and due within 7 days.
When you join mid-month, your first invoice will cover the remaining days of that month at a pro-rated daily rate. From the following 1st you move onto the standard monthly billing cycle.
Payment is accepted by bank transfer, eftpos or credit card.
Membership fees are not paused or refunded for public holidays, personal leave, or periods of non-use.
All bookings are non-refundable.
Meeting room usage for part-time members is tracked across each monthly billing period. Any usage beyond included hours will be charged at the member rate and added to your next invoice.
Casual desk and meeting room
Casual desk passes and meeting room bookings are paid at the time of booking via the online booking system.
Bookings are confirmed on receipt of payment.
All bookings are non-refundable.
All invoices and payment requests will be issued by Artura Studio Limited. If you have any questions about a payment, please contact us at hello@theworkspace.nz.
06. Printing
Printing is available to all dedicated desk members at no charge for normal day-to-day office use. To keep printing available for everyone, we ask that large print jobs (over 50 pages) are not printed at The Workspace. For large jobs, please use a local print service such as Warehouse Stationery or H&A. If usage becomes excessive we reserve the right to introduce a fair use policy with reasonable notice.
Printing is not available to casual desk pass holders, or meeting room guests.
07. Health and safety
The Workspace is a shared commercial space and we take our responsibilities seriously.
There are two emergency exits. Please familiarise yourself with them when you first arrive.
The assembly point in the event of an emergency evacuation is Pākaitore / Moutoa Gardens.
Please do not block exits, doorways, or access paths at any time.
If you notice a hazard or safety concern, please let us know immediately.
First aid kit and fire extinguisher is located in the kitchen.
In the event of a medical emergency, call 111.
08. Remote office
A remote office membership gives you a premium business address at 11 Market Place, Whanganui, plus a discounted rate on meeting room bookings — without a physical desk.
What's included
Use of 11 Market Place, Whanganui as your registered business address.
Mail handling — we will notify you when mail arrives. Collection is by arrangement.
20% discount on all meeting room bookings (applied via your member promo code).
Important conditions
Remote membership is limited to a small number of members to preserve the exclusivity of the address. We reserve the right to cap availability.
The address may be used for business correspondence, on your website, and on business cards and marketing materials.
The address may not be used as a registered office address for Companies Office purposes without prior written agreement with Artura Studio Limited.
Mail forwarding is not included. All mail must be collected in person or by an authorised representative.
We will not accept parcels, online standard letter mail.
Remote members are not entitled to use the workspace desks or common areas outside of booked meeting room time.
One month's written notice is required to end a remote membership.
09. Liability and security
The Workspace is a shared space. While we take reasonable care, Artura Studio Limited is not liable for any loss, theft, or damage to personal belongings, equipment, or data while on the premises or in connection with your use of the address or facilities.
We recommend you do not leave valuables unattended and that you take reasonable precautions with your own equipment and belongings.
Permanent desk holders should ensure their desk is clear when they leave.
Artura Studio Limited is not responsible for any loss arising from missed, delayed, or incorrectly handled mail under a remote membership.
10. Non-payment and termination
Non-payment
Membership fees are due on the date specified in your invoice. If payment is not received within 7 days of the due date, access to The Workspace may be suspended.
If payment remains outstanding after 14 days, membership may be terminated and any outstanding balance referred for collection.
We reserve the right to charge a late payment fee on overdue invoices.
Termination by Artura
We reserve the right to terminate any membership immediately and without refund in cases of serious misconduct, persistent breach of these terms, or behaviour that is harmful to other members or the space.
In other circumstances, we will provide reasonable notice before ending a membership.
Termination by member
After your minimum term, one month's written notice is required to end your membership.
Notice must be given in writing to hello@theworkspace.nz.
Fees continue to accrue during the notice period regardless of whether the space is being used.
Access
Building access for permanent desk holders is managed via a mobile app. Access will be deactivated on the last day of your membership.
Please notify us immediately if your phone is lost or stolen so we can deactivate your access promptly.
11. Conduct and membership review
We have built The Workspace around the idea that the people in the room matter as much as the room itself. We reserve the right to decline applications, cancel memberships, or ask someone to leave if their behaviour or conduct is not consistent with the environment we are trying to create.
This includes but is not limited to: persistent noise or disruption, failure to maintain cleanliness standards, disrespectful behaviour toward other members or Artura staff, or repeated failure to follow house rules.
Member rates, discount codes, and included benefits are for individual use only and must not be shared or transferred. Misuse may result in bookings being cancelled, charges being adjusted, or membership/access being reviewed.
In cases of serious misconduct, membership may be terminated immediately and without refund. In other cases, we will give reasonable notice.
12. Photography and marketing
From time to time, Artura Studio may photograph or film The Workspace for marketing purposes, including images of the space in use. Where people are identifiable in images, we will always seek permission before publishing.
If you do not wish to be photographed, please let us know and we will ensure you are not included in any published material.
13. Changes to these terms
We may update these terms from time to time. We will notify current members of any material changes with reasonable notice. The most current version of these terms will always be available at theworkspace.nz.